Last updated: [April 14, 2025]
Data controller: StayWell Therapy
Website: https://staywelltherapy.us
Contact email: contact@staywelltherapy.us

1. Introduction

At StayWell Therapy, we value and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our platform.

This policy applies to all site users, regardless of their location, and complies with the European Union’s General Data Protection Regulation (GDPR).

2. What Personal Data Do We Collect?

We may collect the following types of personal data when you use our services:

First and last name

Email address

Phone number

Billing and payment information (through Stripe)

Appointment and reschedule history

Technical information (such as IP address, browser, device, and operating system)

3. How Do We Collect Your Data?

Your data may be collected in various ways:

Through contact or registration forms on the website

When booking an appointment with a therapist

When making a payment (through Stripe)

Through cookies and analytical tools (such as Google Analytics or PostHog)

4. Purposes of Data Processing

We use your personal data to:

Manage your reservations and sessions with therapists

Process payments securely

Send you communications related to your appointments

Provide customer service and support

Improve our website and the user experience

Comply with legal and fiscal obligations

5. Legal Basis for Processing

In conformity with the GDPR, we process your personal data based on the following legal grounds:

Explicit consent: for use of your data in forms or subscriptions

Performance of a contract: to manage your scheduled sessions

Legal obligation: to comply with legal and fiscal obligations

Legitimate interest: to improve our services and maintain site security

6. With Whom Do We Share Your Data?

We only share your data with third parties who help us operate safely and efficiently:

Stripe: to process payments securely

Analytics tools: such as Google Analytics or PostHog

Therapists: exclusively to provide the contracted sessions

All our providers comply with appropriate security measures and GDPR regulations.

7. International Transfers

If we transfer any data internationally (for example, to non-EU servers), we guarantee that these transfer mechanisms are legally appropriate, such as Standard Contractual Clauses approved by the European Commission.

8. Data Security

We implement technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration. These measures include:

SSL encryption on the website

Safe payments processed by Stripe

Restricted access to sensitive information

Firewalls and internal controls

9. How Long Do We Keep Your Data?

Your data will be kept only for the time necessary to fulfill the purposes for which it was collected and in compliance with applicable legislation.

Session data: up to 5 years (for legal obligations)

Contact and marketing data: until you withdraw consent

Browsing data: according to the duration of cookies used

10. Your Rights under GDPR

You have the right to:

Access your personal data

Rectify inaccuracies in your data

Erasure of your data (“right to be forgotten”)

Restrict or object to the processing of your data

Data portability

Withdraw consent at any time

To exercise any of these rights, please email us at: [your.email@staywelltherapy.us]

11. Use of Cookies

Our website uses first-party and third-party cookies to enhance your browsing experience. You can manage your cookie preferences through your browser or check our [Cookies Policy].

12. Changes to this Policy

We may update this Privacy Policy from time to time. If we make significant modifications, we will notify users through the website or by email.

13. Contact

If you have questions about this policy or wish to exercise your rights, please contact us at:

📧 contact@staywelltherapy.us
🌐 https://staywelltherapy.us